Roadside Assistance

When you drive a Mercedes-Benz, help is on call 24 hours a day, so if you ever need it, we’ll be there.

Benefits

A friendly voice. A helping hand.

The Mercedes-Benz Roadside Assistance Program takes pride in looking out for our customers. We’ll help you fix a flat, jump-start the battery, or fuel up – whatever it takes to get you back on the road. Dial 1-800-367-6372, press the button in your vehicle, or use the Mercedes me connect app to contact us.

Services

A GLE SUV is shown from behind as it navigates a foggy road at night.

Vehicle Towing

If you’re involved in an accident or have a mechanical issue, Roadside Assistance will arrange for towing to the nearest Mercedes-Benz dealer at no charge, and if your vehicle has sustained damage, a Mercedes-Benz Certified Collision Center can get right to work. ^{Disclaimer[5]}

A black cabriolet is parked in a mountainous, desolate area.

Trip Interruption

Trip Interruption keeps you ready for the unexpected. A Mercedes-Benz dealer will reimburse you up to $300 per nightDisclaimer^[6] for lodging, food and related travel expenses if your vehicle breaks down under these conditions:
•You’re more than 100 miles from home
•Your vehicle is inoperable and covered via warranty
•Your vehicle must remain overnight for repairs

Two Mercedes-Benz service technicians work on the underside of a lifted vehicle.

On-Site Technicians

If your Mercedes-Benz requires more than the complimentary services offered, a qualified technician will perform on-site service or arrange for service nearby. Often, special tools, parts and diagnostic equipment are required, but a Mercedes-Benz specialist will make sure you receive the help you need.

A white Mercedes-Benz coupe descends the ramp of a parking garage.

Eligibility & Restrictions

Any vehicle with a Mercedes-Benz Warranty (New Vehicle Limited Warranty, Extended Limited Warranty or Certified Pre-Owned Warranty) is eligible for complimentary Roadside Assistance. If you’re still wondering if you’re covered and what services are available, view our complete statement of eligibility and restrictions.

Learn More

A woman is being approached by a Mercedes-Benz service technician.

Getting Help

If you find yourself needing immediate assistance, there are a few ways to request it. You can call 1-800-367-6372 to speak with a representative, you can press the wrench or me-button in your vehicle, or you can visit the Help section in the Mercedes me connect app. Whichever way you reach us, we’ll always be ready to help.