Auto Pay -

The most convenient way for making your payments through automatic monthly bank account deductions.^[5] Enroll at your dealership, online at mbfs.com, or by calling our Client Care Center at 800.654.6222.

Online Pay -

Log in to your account at mbfs.com and make your payments online - it's simple. You can select the date on which you would like your payment to be processed including setting up recurring monthly payments.

iPhone®, iPad®, iPod touch® and Android™ - 

Download The Mercedes me app or visit mbfs.com/mobile to make your payment from your iPhone®, iPad®, iPod touch® or Android™.

Phone Pay -

Pay by phone with checking or savings account, debit or credit card.

Paper Pay -

The method of payment through traditional mail. If you do not choose one of the electronic payment methods, you will automatically be sent a monthly billing statement through traditional mail.

eBill – Enjoy the convenience of electronic statements.

Paper – Your monthly statement will be sent through traditional mail.

Auto Pay – You’ll receive no monthly statement with Auto Pay. Your monthly bill will be automatically deducted from your selected banking account every month.

A due date change moves the contracted date for payments to another calendar date of the customer’s choice. Below are the guidelines for due date changes:

• No fee for changes from 1 – 10 days, however, a fee is required for those 11 – 28 days
• Only 1 change per month
• Due date changes can be provided on any live account that still has payments remaining but due to possible fees or interest, due date changes on the last payment are not recommended
• Once processed, due date changes cannot be reversed to their original date
• Agents can select a due date from the 1st to the 28th of the month. If the customer has multiple due date changes which cause the maturity date to change, the agent will receive an error message and won’t be able to update the due date any further.
• Changes will take effect the following month
• The account must be current and not past due
• The maturity date on a lease account is not extended and will remain the same
• Unavailable on Employee Lease accounts
• Unavailable on Bankruptcy accounts

Please note: The GAC team will process Due Date Change/Extensions within 48 business hours

Mercedes-Benz Vehicle Trust must be listed on your comprehensive and collision coverage as the "loss payee" and as "additional insured" for liability coverage. Please have your insurance agent send complete documentation of all policies, renewals or cancellations to:

Mercedes-Benz Financial Services

Insurance Services Department

P.O. Box 685

Roanoke, TX 76262-1800

Your Lease Agreement generally requires these minimum coverages:

• Bodily injury liability not less than $100,000 per person and $300,000 per occurrence
• Property damage liability not less than $50,000 
• Comprehensive and collision coverage for the actual cash value of the vehicle 
• $2,500 maximum allowed deductible

All thefts and damage must be reported to your insurance carrier and to the MBFS Client Service Center at (866) 321-8351. An authorized Mercedes-Benz Dealer should repair damage. Substandard repairs could cause charges at the end of your lease.

The check should be jointly issued to Mercedes-Benz Vehicle Trust and you. To speed up the release of your vehicle from the body shop, promptly send joint-payee checks, after you endorse them, to the address below. This is the only address that is authorized to endorse these checks. Insurance checks over certain amounts may require the physical inspection of repairs before Mercedes-Benz Financial Services can endorse the check. Please enclose the name and telephone number of the body shop, the insurance estimate, a copy of the body shop repair order, and notate your account number on the check. Send to:

Mercedes-Benz Financial Services

Insurance Services Department

14372 Heritage Parkway

Fort Worth, TX 76177

The difference between the actual cash value of the vehicle paid by your insurance company and the net outstanding balance owed to Mercedes-Benz Financial Services is waived by a GAP Waiver under the terms of your lease agreement. This protection applies as long as your insurance is in place at the time of the loss and your monthly lease payments are current up to the time Mercedes-Benz Financial Services receives the proceeds from your insurance company. You will also be responsible to Mercedes-Benz Financial Services for an amount equal to your policy's deductible. For more information, call our Client Service Center at 800. 654.6222.

If you're renewing, canceling or changing carriers, have your agent send a copy of your new policy or binder to Mercedes-Benz Financial Services immediately at the address below. The "loss payee" and "additional insured" names should remain the same. Cancellation notices must be received by Mercedes-Benz Financial Services within 30 days of the effective date. Send to:

Mercedes-Benz Financial Services
Insurance Services Department
P.O. Box 685
Roanoke,TX 76262-1800

The terms of your Lease Agreement require you to have your vehicle serviced as recommended by the manufacturer and have all necessary repairs made. Refer to your Owner's Manual for specific maintenance policies and schedules.

The standards for excess wear and use are set forth in your Lease Agreement.

You could be billed for repairs that don't meet the standards of the manufacturer. The best way to avoid this is to have your vehicle serviced by an authorized Mercedes-Benz Dealer. To find the one nearest you, call 1.800.FOR MERCEDES (1.800.367.6372) or visit MBUSA.com. Please refer to your Lease Agreement for specific details.

Mercedes-Benz Financial Services will be notified by the citing authority of any citations incurred by you, the lessee. MBFS pays parking and toll tickets and adds the charges to your account. First notices of speeding and red-light tickets are forwarded to you. If MBFS receives a second notice for a speeding or red-light ticket, we will pay the amount of the ticket and any penalties or fees assessed and charge that amount to your account. Per your lease agreement, Mercedes-Benz Financial Services may charge an administration fee for paying such tickets. Please refer to your Lease Agreement for the amount of the fee. When you receive a forwarded ticket, you should pay the ticket directly to the citing authority and keep record of that payment.

If you often drive on toll roads, MBFS recommends setting up a toll tag account. Lessees with toll tag accounts receive notifications directly from the toll company rather than through MBFS and typically benefit from discounted toll charges. Additionally, many toll companies impose fees for mailing notices, which can vary.

The Municipality sent the parking ticket to us for payment which may have included penalties. If you have paid the violation, please send us a copy of your payment receipt (front and back), along with the citation number. You can fax this information to us at 877-281-2087, Attn: Parking Tickets. If you prefer, you can mail the documentation to us at P.O. Box 685, Roanoke, TX 76262, Attn: Citations Department. Mercedes-Benz Financial Services will review the citation and the date that the payment(s) were received by the Municipality. If your initial payment was received in full by the Municipality, Mercedes-Benz Financial Services will request a refund from the Municipality. If the Mercedes-Benz Financial Services payment was received by the Municipality first, you will need to contact the Municipality for a refund.

The fee is assessed to each parking ticket to cover the administrative costs associated with handling the violation.

Your Mercedes-Benz Financial Services finance contract requires continual comprehensive and collision insurance on your vehicle.

Ask your insurance agent to send policies, renewals or carrier changes to:

Mercedes-Benz Financial Services
Insurance Services Department
P.O. Box 685
Roanoke, TX 76262-1800

Please see your finance contract.

After notifying the police (where necessary), please notify your insurance agent and our Insurance Support Services Department Monday - Friday between 9 a.m. and 6 p.m., Eastern at (866) 321-8351. All thefts and damage must be reported to your insurance carrier and to the MBFS Client Service Center at (866) 321-8351.

If you're renewing, canceling or changing carriers, have your agent send a copy of your new policy or binder to Mercedes-Benz Financial Services at the address below. Please include a copy of your current policy as a reference. Please make sure the "loss payee" language is correct. Cancellation notices must be received by Mercedes-Benz Financial Services at least 30 days prior to the effective date. Send to:

Mercedes-Benz Financial Services
Insurance Services Department
P.O. Box 685
Roanoke, TX 76262-1800

We recommend that you follow the maintenance schedule outlined in your Owner's Manual. An authorized Mercedes-Benz Dealer should do all service and repairs. To find a MB Dealer near you, call 1-800-367-6372 or visit MBUSA.com.

Your financial obligation ends with your last payment, provided no other charges are outstanding. You may pay off the remaining balance of your loan at any time before the last payment is due.

You can access your Account Information on mbfs.com, the Mercedes-Benz Finance app, or by calling our 24-hour Automated Information Line at 1.800.654.6222. You can also contact your local Mercedes-Benz Dealer for details. If you are currently using the Auto Pay program to make monthly payments, please request cancellation of Auto Pay at least 10 days prior to paying off or trading in your vehicle to ensure that the funds are not debited in error.

For the fastest processing, please send a Cashier's Check to:

MB Payoff Standard Mailing Address:

Mercedes-Benz Financial Services
P.O. Box 5209
Carol Stream, IL 60197 - 5209

MB Payoff Overnight Mailing Address:

Mercedes-Benz Financial Services
Box# 5209
8430 West Bryn Mawr Ave., 3rd Floor
Chicago, Illinois 60631

Please include instructions as to where to send the title.

• A form of payment (a blank check, cashier’s check, personal check, or credit card depending on the dealership)
• Driver’s license
• Proof of Insurance

• Title for your trade-in vehicle
• Vehicle Registration
• Account number if vehicle is a current loan/lease
• Vehicle trade-in estimates

Here are a few questions to consider asking during your dealer visit.

Vehicle Details

Is the vehicle I’m interested in currently available at the dealership? What options are available? Can I test drive the vehicle I’m interested in? What are some of the warranty plans for this vehicle? What are the safety features on this vehicle? What are the performance features on this vehicle? What are the security features on this vehicle? What are the technology and other new features of this vehicle?

Price & Financing

What are my financing options? If leasing, what happens at the end of my lease?

Protection Products

What Vehicle Protection Products are available if I lease or purchase?

How will the protection products I select affect my payment?

Delivery

Will someone go over the vehicle features at delivery?

What happens at delivery, and what information do I need to bring?

Can you deliver the car to my home or work?