Customer Support

To find out whether your vehicle is involved in a recall Simply enter your 17-digit Vehicle Identification Number (VIN) on the recall information page - https://www.mbusa.com/en/recall

This will provide the most complete and up-to-date information on current or previous recalls.

Contact your Local Authorized dealership to schedule a repair.

Get to know the features and capabilities of your Mercedes-Benz with our "How-To" videos.

https://www.mbusa.com/en/owners/videos

FAQs related to our electric vehicles can be found here:

https://www.mbusa.com/en/electric-cars-faq

To obtain radio code for 1990 -2002 vehicles you can:

You can visit your local authorized Mercedes-Benz dealer.

Contact our Customer Assistance Center at 1-800-FOR-MERCEDES (1-800-367-6372) with your Vehicle Identification Number (VIN)

Any issues with Code provided will need to be checked by Dealership Service department.

Note: For vehicles older than MY1990 please check with local dealership for other options, as these codes may no longer be available.

Note: 2003 and newer vehicles do not use radio code

Find a Dealer https://www.mbusa.com/en/dealers/searchLocation-ChIJOwg_06VPwokRYv534QaPC8g/searchByType-place/filter-mbdealer

Whether leasing or financing, you will enjoy first class protection for your Mercedes-Benz with our collection of vehicle maintenance products. Information on Warranty & Maintenance Coverage plans can be found here:

https://www.mbusa.com/en/owners/service-maintenance/prepaid

Mercedes-Benz USA only recommends using the octane rating listed in the Operator's Manual and fuel filler flap (minimum rating of 91 octane)..

Your Mercedes-Benz is made up of thousands of parts, all working in unison to deliver quality performance, comfort and safety. See how to properly maintain it at every leg of the journey, and keep it running like new for years to come.

https://www.mbusa.com/en/owners/service-maintenance

Information on recommended tires including pricing and availability can be found here:

https://www.mbusatirecenter.com/

The tire pressure table is on the inside of the fuel filler flap. The tire pressure table shows the recommended tire pressure for all tires approved for this vehicle. The recommended tire pressures are valid for cold tires under various operating conditions according to the load and/or speed of the vehicle. If one or more tire sizes precede a tire pressure, the following tire pressure information is only valid for those tire sizes and their respective load condition. The load conditions "partially laden" and "fully laden" are defined in the table for different numbers of passengers and amounts of luggage.

Information on features, services, and support can be found here:

https://www.mbusa.com/en/mercedes-me-connect