Getting Help
Telephone
By Phone
To contact Roadside Assistance by phone, call 1-800-367-6372. You will be asked for the following information:
- Your name
- Vehicle Identification Number (VIN)
- Year, model and color of vehicle
- Phone number
- Location of the disabled vehicle
- Description of the problem
mbrace®
Using mbrace®
If your vehicle is equipped with mbrace and you are an mbrace subscriber, follow these instructions to contact Roadside Assistance:
- Press the wrench button in your vehicle (in the armrest or overhead console). This will connect you to a dispatcher and send them information about your vehicle type and location.
- Describe the problem you’re experiencing
- Wait for the appropriate service personnel to arrive
The Mercedes-Benz app
Using the Mercedes-Benz app (for iPhone® and Android®)
If you have the Mercedes-Benz app, follow these instructions to contact Roadside Assistance:
- Open the app on your phone
- Make sure the correct vehicle is in session
- Tap the “Roadside Assistance” button on your home screen or in the assist section